New Branding for Bell, Sympatico Got Killed


As seen today on their website, Bell is taking the Beijing Olympic Games kick-off as an opportunity to launch its new national brand.

It didn’t take very long before a lot of people reacted to Bell’s move: there are already many very interesting comments in the feedback section of this Globe and Mail article. By reading some of these comments, such as ”Bell may be changing it’s names and ads, but if they don’t change their policies, it isn’t going to help them” or ”Changing brands doesn’t mean squat if they can’t improve their service offerings and customer support” or that one:” Improve your service and make the prices more reasonable and only then you can change the names to confuse the people”, the first thing that came up to my mind was this clip making fun of the whole advertising industry.

So you’re not selling the way you used to, maybe it’s time for a bigger logo, what about an extreme make over? According to Rick Seifeddine, Bell’s brand senior vice president, the new visual representation of the brand was an attempt to “really clean things up.” I guess they’ll have to review this whole document (PDF link to their branding guidelines).

Sympatico got killed

So besides the new logo, Bell is getting rid of Bell Express Vu and Sympatico brands to renamed them Bell TV and Bell Internet. It took apparently four marketing agencies to find out these names and to process the upcoming campaign. I have to confess that I feel a bit sad losing Sympatico because even if I’m no Bell fan, I’ve always loved Sympatico. I probably still have 2-3 boxes with old modems that they sent me, each time coming with really nice softwares to install IE when the only thing I really needed was a username/password. I also think (not sure) that they used to send me a monthly magazine back in the mid ’90 with helpful listings of websites to visit, that was nice from them. I finally remember their partnership with MSN, which was probably one of their best move ever (no Microsoft fan here but I still can recognize that it was smart). So, RIP Sympatico, I can’t wait to see the new Bell Internet ads and logo, any suggestions on the font they should use?

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